Changes and returns from other countries

We recommend that you carefully read the following document before requesting a change or a refund. In case of doubts, you can contact our customer service team by writing to info@mireiaplaya.com.

The client must return or directly deliver the product to SHOES MANAGEMENT SLU, at the address C/SANT PERE MES ALT 18 PRAL 1 08003, BARCELONA.

The purchased items can be returned within a maximum period of 14 days from the date on which the product was delivered.

We recommend protecting the box with the same packaging we use for the shipment. In case you no longer dispose of the original wrapper, you can use a similar one for the purchased item to arrive in perfect conditions. If the item is returned in poor conditions, Mireia Playà reserves the right to reject the request for a change or return.

European Union (excluding Spain)

We do not have Pick Up services outside of Spain, so you must send yourself the product to our offices through a carrier / messaging service selected by you. The return shipping costs are responsibility of the client and they will not be reimbursed. We will make the reimbursement of the value of the paid product when it arrives back in our office. We recommend selecting a messaging service that offers delivery with tracking number, to ensure that the package is not lost.

Place a paper inside your package indicating your name and the order number, so we can identify the package when it arrives to our offices.

The shipping address is:

Shoes Management S.L.

ATT: Mireia Playà team.

C / Sant Pere Més Alt 18, PPAL 1A

08003 Barcelona.

93 268 73 62

If you wish to request a change to another size or model, get in touch with us through info@mireiaplaya.com or leave us a note inside the package.

U.S.A

We do not have Pick Up services outside of Spain, so you must send yourself the product to our offices through a carrier / messaging service selected by you. The return shipping costs are the responsibility of the client and they will not be reimbursed. We will make the reimbursement of the value of the paid product when we receive it back in our office. We recommend selecting a shipping service that offers delivery with tracking number, to ensure that the package is not lost.

Place a paper inside your package indicating your name and the order number, so we can identify the package when you arrive at our offices.

For the returned package, in order for it to not generate customs import costs, you must attached on the outside of the package in an envelope, the following documentation:

1. - Contact us and tell us that you want to make a return. We will answer you including a proforma return invoice that you will have to attach outside your package printing 3 copies.

Any extra cost generated due to failures in the management of return by the customer will be discounted of the amount to be returned.

The shipping address is:

Shoes Management S.L.

ATT: Mireia Playà team.

C / Sant Pere Més Alt 18, PPAL 1A

08003 Barcelona.

93 268 73 62

 

Right of withdrawal

The buyer will have a period of fourteen days to desist, from the day that the client receives the product, without any penalty and without indication of the reasons.

The exercise of the right of withdrawal should be carried out by notification through telephone communication at 932687362, addressing the email info@mireiaplaya.com, sending its writing to our postal address c / sant pere month alt 18 pral 1 08003, barcelona, ​​or a through the withdrawal form.