FAQS.

FAQS

What physical stores are you available?

Here You can find all the physical points of sale that sell Mireia Playà. Please keep in mind that our only store is www.mireiaplaya.com. The stores mentioned on that page are independent points of sale and, therefore, do not have all the models of www.mireiaplaya.com. Likewise, in the case of buying in one of these physical stores you will have to resort to it for changes, returns or issues related to your purchase. 

Shipping to other countries

We ship to the European Union, the United States and Canada. For shipments to other countries outside the United States and European Union you can find our designs in Wolf & Badger. 

HOW CAN I KNOW sizing I MUST BUY?

In principle all our products correspond to your sizing usual and you can guide our guide in the section Size guide. However, some models fit differently and that is why it is advisable to read the recommendations of sizing In the description of each product. 

Can I buy countertop?

In shipments to Peninsula and Balearic Islands you can pay against reimbursement. Once you give the 'Buy' button and fill your address data, in the payment section you can select the option to pay reimbursement. 

How can I modify, cancel or delete my order?

If you want to modify your order before you have processed you just have to go to the shopping basket and from there you can modify and delete it. 

If you have already processed it and want to make a modification or cancel it, put on the fastest thing you can in contact with us at info@mireiaPlaya.com, indicating your data, order number and the modifications you want to make. Please keep in mind that if the order has already been sent, it will not be able to modify but will have to processed how a return, assuming your cost of shipping to the office. 

What should I do if I get a wrong article?
If you receive an article that you have not asked for, our messenger will pick it up at no cost as long as it has not been used. Contact us in  Indicating the order number, your data and attaching an image of the model that has come erroneously.

 

What should I do if I get an article in poor condition?
If you receive an article in poor condition Pface in contact with us in  indicating the order number and attaching an image of the product where you see clearly what happens to you. 

How can I make a change or a return?

In both cases you have to send the pair you want to return or change to our address. Once we receive the shoes we will send you the new torque or proceed with the reimbursement. click here For all details. 

Make a return
If you are not satisfied with your purchase, you can return the items in your original state within 14 days from the delivery of the product and you can request a refund. For more information access to the section Web changes and returns.
Can I make a return directly in your office? 
You can make a return with prior notice and go directly to our office from Monday to Friday from 10:00 a.m. to 5:00 p.m. We have no bell, so you must call 932 68 73 62 to go down to open the door. It is not possible to come to try shoes. 
Refund of a purchase
After following the steps to Make a return, once we receive the product and after the assessment of its status, we will reimburse you the total amount of the purchase (except shipping costs) in the payment method used. The amount may take to reflect on your account between 3 and 15 business days depending on your banking entity. In the case of having made the purchase against refund, you will have to send your bank data to info@mireiaplaya.com to make a transfer. 

There was a model on your website and it is no longer there. Are you going to have it again?
When we remove a product from the website we do it because we are not going to sell it anymore.

When will my sizing AVAILABLE?

  • Outlet: The models found in the category of outlet They will not be available again in other sizes, since they are models of several seasons and we do not have the necessary materials for its production. Nor can they be commissioned since we do not have our own factory and ask us for minimum production. 
  • Sales: Regarding models in the category of Sales, you may sizing It is available again from September when we launch the autumn-winter collection again.
  • New In: In this case it is possible that you sizing be available again if we receive a return. We recommend you subscribe to the notification back in stock and you will get an email if someone returns your sizing. 

Can you take care of a design/sizing What is not available on the web?

It is not possible to produce a pair of personalized footwear, since we do not have our own factory and ask us for some production minimums. 

What does it mean that Mireia Playà is a vegan brand?
It means that we do not use animal origin materials in our products, and we have a company philosophy based on respect for animals and the environment. 


Isn't it bad to wear shoes that are not leather?
Our goal is to provide a footwear option Vegan Quality, that is why we work with the best suppliers in the sector and try to always use breathable materials and antibacterial linings. 

I have not received my discount code

If it is the first time you subscribe to the Newsletter you have to get a welcome email with a € 10 discount code. We recommend you check the spam tray just in case. If you have previously subscribed, it is not possible to receive the discount for the second time. If it is the first time you subscribe and you have not received your welcome email writes to info@mireiaplaya.com indicating the email you have used to sign up for the Newsletter. 

I have a promotional code, where should I introduce it?
After clicking on the 'Buy' button you will see a section entitled 'Show order summary'. You will have to introduce your promotional code in this section and the discount will be applied.