FAQS.

What does it mean that Mireia Playà is a vegan brand?

It means that we do not use materials of animal origin in our products, as well as we have a company philosophy based on respect for animals and the environment.

Is not it bad to wear shoes that are not skin?

Our goal is to provide a quality vegan footwear option, that is why we work with the best suppliers of the sector and we try to always use breathable materials and antibacterial linings.

You can choose Buy Shoes Mireia Playà through our website or at the authorized points of sale you can find throughout Spain. To know what Multi Brand stores have Mireia Playà, you can access the sections of the web

The prices of the online store www.mireiaplaya.com and those of the multi-brand physical stores are the same?


Yes, but you can find exclusive deals in our online store as well as in some stores.

What does it mean that a product is "not available"?

When you select a size and tell you that it is not available means that we no longer have stocks of that model in that particular size.

Are there special offers and special promotions on items from the online store?

Yes, in the virtual store we have constantly changing offers that will be announced on social networks and the weekly newsletter of the brand.

How can I modify, cancel or delete my order?


If you want to modify your order before processing it, you just have to go to the shopping basket and from there you can modify it and eliminate it. 
If you have already processed it and you want to make a modification or cancel it, put yourself as fast as you can contact us at info@mireiaplaya.com, indicating your data, order number and the modifications you want to make. Please keep in mind that if the order has already been sent, you can not be modified, but will have to be processed as a refund, assuming your shipping cost to the office.

CAN I KNOW WHAT STATUS MY ORDER IS IN?


You can follow the status of your order through your user accountwww.mireiaplaya.com.. In addition, if you have indicated your Snapchat at the time of processing the purchase, or in previous purchases you have made, we will try to inform you of the order state through the social network.

What should I do if I get a wrong item?

If, exceptionally, you receive an item you have not requested, our messenger will pick it up at no cost as long as it has not been used. Get in touch with us inIndicating the order number, your data and attaching an image of the model that has arrived erroneously.

Make a refund

If you are not satisfied with your purchase, you can return the items in your original status and packaging within 15 days after receiving them, and we will emit the corresponding reimbursement. For more information, it accesses the Section and Returns of the Web.

Reimbursement of a purchase


After following the steps to make a refund, once we receive the product and after the valuation of your status, we will reimburse you the total amount of the purchase in the payment method used (credit card or PayPal account). The amount may take to reflect on your account between 3 and 15 business days depending on your banking entity.


How do I know what size should I buy?

In principle all our products correspond to your usual size and you can guide you with our guide in the Sizes Guide section. In some cases, if the model shoes differently, we will notify you with a message in the product description.

There was a model on your website and it is no longer. Are you going to have again?


When we removed a product from the Web page we do it because we will no longer sell it anymore.

I have a promotional code, where should I introduce it?


When you are processing the order there will be an area destined to the introduction of the promotional code. You will have to indicate it in this area and the discount will be applied.