FREQUENTLY ASKED QUESTIONS

Here You can find all the physical points of sale that you sell mireia playà. Please keep in mind that our only store is www.mireiaplaya.com. The stores mentioned on that page are independent points of sale and, therefore, do not have all the models of www.mireiaplaya.com. Likewise, in the case of buying in one of these physical stores you will have to resort to it for changes, returns or issues related to your purchase.

We only send shipments to European Union and the United States. For shipments to other countries outside the United States and European Union you can find our designs in Wolf & Badger.

In principle all our products correspond to your sizing usual and you can guide you with our guide in the section Size guide. However, some models face differently and that is why it is advisable to read the recommendations of sizing in the description of each product.

In shipments to Peninsula and Balearic you can pay against refund. Once you give the 'Buy' button and fill your address data, in the payment section you can select the option to pay against reimbursement.

If you want to modify your order before processing it, you just have to go to the shopping basket and from there you can modify it and eliminate it. If you have already processed it and you want to make a modification or cancel it, put yourself as fast as you can contact us at info@mireiaplaya.com, indicating your data, order number and the modifications you want to make. Please keep in mind that if the order has already been sent, you can not be modified, but will have to be processed as a refund, assuming your shipping cost to the office.

If you receive an item you have not requested, our messenger will pick it up at no cost as long as it has not been used. Get in touch with us at info@mireiaplaya.com indicating the order number, your data and attaching an image of the model that has arrived erroneously.

If you receive an article in poor condition, get in touch with us at info@mireiaplaya.com indicating the order number and attaching an image of the product where it is clearly seen what happens to it.

In both cases you have to send our direction the shoes you want to return or change. Once we receive them back under the right conditions, we will send you the new pair or we will proceed with the refund. click here For all the details.

If you are not satisfied with your purchase, you can return the items in your original status within 14 days from the delivery of the product and you can request a refund. For more information, access the section Returns & Exchanges of the web.

You can make a refund with prior notice and going directly to our office at day from Monday to Friday from 10:00 a.m. to 5:00 p.m. We do not have a bell, so you should call 932 68 73 62 so that someone will go down to open the door. It is not possible to come to try shoes.

When we removed a product from the Web page we do it because we will no longer sell it anymore.

Outlet: The models that are in the outlet category will not be available again in other sizes, since they are models of several seasons and we do not have the necessary materials for their production. Nor can they be ordered since we do not have a factory own and they ask us for minimum production.

Sales:In terms of models in the category of Sales, it is possible that you sizing Re-be available from September when we release the autumn-winter collection again.

News:In this case it is possible that you sizing Re-be available if we receive a refund. We recommend you to subscribe to notification back in stock and you will arrive an email if someone returns your sizing.

It is not possible to produce a pair of personalized footwear, since we do not have its own factory and they ask us for minimum production.

It means that we do not use materials of animal origin in our products, as well as we have a company philosophy based on respect for animals and the environment

Our goal is to provide a footwear option Vegan of quality, that is why we work with the best suppliers of the sector and try to always use breathable materials and antibacterial linings. For more information about materials click here

If it is the first time you subscribe to the Newsletter you have to arrive in a welcome email with a discount code of € 10. We recommend you review the spam tray just in case. If you have subscribed above, it is not possible to receive the discount for the second time. If it is the first time you subscribe and you have not received your welcome email write to info@mireiaplaya.com indicating the email you have used to sign up for the Newsletter.

After clicking on the 'Buy' button you will see a section entitled 'Show order summary'. You will have to enter your promotional code in this section and the discount will be applied.